Above and Beyond
Bank Lawyer’s Blog:
Recently, Ben Worthen’s Business Technology Blog at The Wall Street Journal had a short post about what a nice job Kalamazoo County State Bank did in responding to a “phishing” attack on the bank’s customers. The attack came to Worthen’s attention because Ben received one of the phishing e-mails and, being the reporter he is, he called the bank and spoke with the bank’s CEO about it.
Jim MacPhee, CEO of the bank, was well aware of the problem by the time
we reached him. He tells the Business Technology Blog that his bank’s “phone lines lit up like a Christmas tree” as soon as the email went
out. When he arrived at work Wednesday morning, his voicemail was full,
as were the mailboxes of most of his staff. Many of the calls were from
concerned customers, but there were also calls from people who didn’t
have accounts at his…